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Very detailed and attentive.The Dr. and staff are warm and friendly.I highly recommend Diadem Family Dental.
Great Dental Office with Great staff, very knowledgeable and very good communication with their patients
I highly recommend Diadem Family Dental.Dr. Erstine and Staff are the Best
The best dental experience I’ve had! I felt comfortable and was able to decrease my dental anxiety!
I was really worried about taking my wiggly, anxious autistic/ADHD kiddo to the dentist, but the staff here were so sweet and patient with him!!We're excited to come back and recommend highly.
Dr. Erskine and her staff are top notch. I highly recommend this practice.
Great service. Office was very tidy. Dentist and her assistants were very friendly and professional.
Dr.Erskine and her staff are very welcoming, helpful, and professional. My appointment was very thorough, probably one of the best dentist appointments I’ve ever had as someone who has anxiety surrounding dental appointments!
Thus far my experience has been satisfying with diagnosis & step-by-step step plan for gum health as well as exceptional maintenance gum health through cleanings
I was an out of state patient needing some immediate dental repair. The doctor was able to fit me into her schedule within a few hours of my call. She was able to resolve my problem enough until I can get home. Entire staff was very friendly. Thank you
Great staff. Great reception, and hygienists go a long way in a good dental practice. Dr. Erskine is knowledgeable and patient enough to answer all questions clearly.
Excellent service and care. I’m so afraid of the dentist but this office made me feel comfortable and they were very gentle with my cleaning. I highly recommend their services!
I don’t enjoy going to the dentist at all and Diadem has made every experience so much more enjoyable and everyone is always incredibly nice. Highly recommend this practice.
Great visit. Friendly staff. Thorough hygienist and follow-up by Dr Erskine.Wonderful experience.
I have been very pleased with the care I have gotten and they have been quick to take me back after I check in!
On time. Great dental hygienist. Up to date technology. Very supportive and helpful front office staff. Dr is professional snd thorough. I am a very happy customer!!
I truly look forward to returning! Warm reception staff who advocates for their patients, the doctor was extremely thorough. They also have an affordable plan for those who don't have dental insurance. Lord's willing I will see them in 6 months! Lord bless and keep this business.
Got a cleaning, an extraction and bone graft, some fillings all of which were painful at times and I may still be having pain from the extraction. I also got dental advice and my favorite toothbrush so far here.
The staff is friendly and professional. The facility is nice and pleasant. The music and the fish on the screen are very calming.
I had a wonderful experience at Diadem Family Dentistry. The staff was friendly they did a wonderful job. I didn’t have any wait time which was a plus. I would definitely recommend them.
Everyone is nice. The hygienist and doctor are very thorough with cleaning and exam.
My husband and I have been a patient for a little bit over a year. We have enjoyed exceptional service from Dr. Natalie Erskine, General Dentist, and Misty, the hygienist.However, our recent visit of March 2024 was extremely welcoming. The front desk personnel, Shara and Amanda, elevated the experience with their friendly and warm personalities. They immediately set the tone for a great experience with their engaging greeting and handling of the reception desk. For some, going to the dentist causes anxiety but I guarantee if you give Diadem Family Dental a try, you will have a pleasant experience with exceptional customer service.
Excellent staff and service all around. The hygienist has the softest touch and did an excellent job.
Atmosphere was nice,Misty was very helpful explaining the procedure that was performed, everyone was nice,and I didn't had to wait no more than 10 mns.for my name to be called. Dr.Erskine came in and introduced herself to me and we talked about different treatments for me,i felt very comfortable with her.The ladies at the front desk was awesome.
The office staff was very friendly and helpful. Dr. Erskine was very professional and did a great job fixing my problem. They worked hard to make me comfortable considering my physical problems. I recommend them to everyone.
Always a pleasant experience starting with receptionists, Shana and Amanda. Both are warm and friendly which makes the environment inviting. I almost fell asleep while Lizzy was cleaning my teeth. Lastly, Dr. Natalie Erskine finished the visit with a good report as usual.Always a pleasant environment with an awesome staff! Thank you Dr. Erskine, Lizzy, Shana and Amanda! See you in 6 months.
I was so happy to find these wonderful people. You feel welcome, comfortable and safe in their care.
Awesome experience. Very personal and safe! I will continue to use their service!
Very friendly staff. It's a nice and clean office and makes you feel at ease.
I had my first dental appointment this morning since Covid. I was a bit anxious, but everyone in the office put me at ease. I have found my new dental home!
This was THE BEST dental experience I have ever had! Lizzie was so gentle. She took great care of me, explained everything, and NOTHING hurt. Thank you Diadem Dental ❤️
I am absolutely terrified of the dentist no matter where I go. I met Dr. Erskine for the first time today. She was so kind. Her and her staff all made me feel so comfortable and I can’t thank them enough. Even though they’re out of network, I don’t mind paying a little extra for a dentist that makes me feel comfortable.
I love the service provided! Excellent care received. My husband is a veteran and is very fearful of the dentist, especially extractions. He would always request general anesthesia for extractions due to his fear. Today he overcame that fear because of the excellent care received by Dr Natalie Erskine who provided adequate local anesthesia and laughing has. She was awesome, patient and procedure was painless.
Crown prep went well with no pain. They are detail oriented to keep patients comfortable.
Dr.Erskine is not only very professional and explains everything so well, but she is also caring and makes you feel comfortable! Her staff is very welcoming and kind as well! 10 out of 10!!
Well it started off good, had xrays and inspections , I thought that they were through but got informed that I had to stay for a cleaning. Imagine that. They did good even tho they made me stay. Back in office today for a cleaning. They did good and gave me a Christmas present and didn't make me pay ! Good Job . Merry Christmas .
On time, great care, friendly staff all around great experience! Always a positive experience!
Upon my arrival I was pleasantly greeted and quickly moved back to my room and prepared for cleaning. Everyone was very professional and did a wonderful job of explaining what was going on with my teeth.
What a wonderful experience! The service I received was excellent. I am a new client for sure!
The tech who cleaned my teeth today was super nice, friendly and welcoming. Dr. Erskine is thorough, calm, and professional. Highly recommend Diadem Family Dental practice!
Very caring and sensitive to my needs. Every step made was explained in detail. The BEST Dentist in Durham and I’ve been around. Please give them a call ❤️.
My service at Diadem has been a pleasure, their professional staff makes me feel comfortable and confident, I would highly recommend Diadem Family Dental!!
My experience at Diadem Family Dental was great. Everyone was very helpful. I recommend them to others.
I went to Diadem after not seeing a dentist in a very long time. They were patient and understanding, and they made me feel like a valued customer.
Love Diadem Family Dental! Very caring staff and always thorough. The whole family loves coming here.
Every experience has been amazing! Had a tooth extracted and I was a little nervous about it. They made me feel really comfortable and it was super painless!
The staff are always friendly at Diadem Dental. Dr. Erskine is also great! I would recommend Diadem Dental to anyone looking for a dentist in the Durham area.
I recently got an implant at Diadem Family Dental. I was absolutely afraid to get the implant, but to my surprise, I felt no pain at all. In addition to that, Dr. Erskine let me know everything that she was doing throughout the entire procedure. I got the implant at 3 and I was playing pickleball at 6.🏓😁I highly recommend this practice.P.S. The staff is also great!
Best cleaning that I've ever had! The whole office is super professional.GREAT Dentist!! Really built trust in care. Insurance staff immediately followed up with a breakdown of treatment cost.If you are looking for a gracious and attentive practice, look no further!
I hate to have to give a negative review because I want to support small business, I especially wanted to support women-owned and minority businesses but I just can't here. On the positive side the dentist herself is lovely, wonderful disposition, personable, easy to talk to, and was great with my 5 year old. The front office staff was fun, positive, and upbeat without be in annoying.But bill was horrible I paid $ 1300 for a 5 year old! Almost $ 700 was completely unexpected and 4-5 months after the service. I already wasn't feel great about that level of work being needing on a child so young. 6-7 cavities, 3 of which were needing root canals 👀👀👀 we knew one need a filling. But all of that? I don't know I just feel very very skeptical. Then months later was told the insurance company pays for some patients at their higher rate and others not but could not explain why just that we had to pay the higher cost that they originally told us months before was just not acceptable.
As I told Dr. Erskine at the end of the treatment, this was the most in-depth dental visit I’ve ever had. I’ve been looking for a new dentist for a while now, and after some deep googling I found Diadem Family Dental. I received a super thorough cleaning, and a detailed breakdown of all that appeared in my X-rays and pictures. Everyone on staff was welcoming and cordial. From the time I entered to the time I left, I felt totally at ease. Thank you to everyone at Diadem for making this transition so smooth!
I left my other dentist that I had been going to for almost 10 years because they changed owners and the practice went downhill. I was nervous about finding a good dentist but now am so glad I found Dr. Erskine and Diadem because the care I received from them was top notch. I felt comfortable immediately upon meeting the dental hygienist, and Dr. Erskine took great care of my teeth. Highly recommend and already set up an appt for my husband!
I rolled over from when Dr. Howell was there. I received MUCH better care with him and his staff.My hygienist who had been there 10 years left after Dr. Erskine arrived. I was lied to by the office staff as to why she left.The office person told me they were short on hygienists and were "taking what they could get". That was very obvious.Dentist is smug. She and the hygienist will discuss your teeth in front of you and not tell you anything about your own teeth.Dentist has the pre-package deal that includes x-rays. I purchased it. Upon my 2nd visit included in the package, I was told that I would be denied services THAT I HAD PRE-PAID FOR unless I bought additional x-rays. Is that legal?Received my medical record. Lies are in it. Yep, I was rude when I was there. I had the worst cleaning in 40 years. My second to last cleaning I was in and out in 43 minutes which included check-in, an x-ray, a cleaning, and scheduling my next visit. Not all my teeth were even flossed. Notes say I was there an hour. Notes say I was upset because last dentist had 90 minute cleanings. A lie. No dentist has 90 minute cleanings. I mentioned the poor quality of my cleaning before I left and notes state I was extremely rude. Because it really was the worst cleaning I have ever had.Oh, if she doesn't like you, you may receive a priority mail letter that you have been dismissed from the practice for a "breakdown in patient doctor communication". Facts. Happened to another patient who wishes to remain anonymous.I would skip getting routine dental care if this was my only option.
I usually hate going to the dentist with a passion & she makes my visits much better. I also appreciate more than I can express her flexibility. I’m traveling out of town for months at a time & she was able to fit me in last minute when I came home. I also needed some fillings & even though it was 4pm, she went ahead and did them for me so I didn’t have to come back. It was well above and beyond & that’s hard to find these days.
Dr. Erskine and her staff are excellent! I had my first appointment today and will definitely be back. The travel time to Diadem was longer than I expected so I was seriously thinking about finding somewhere closer to home- until I met Dr. Erskine and her team. The entire experience was exactly what I was looking for! Great ambience in the waiting room, the check-in process was quick and I was seen right away. Dr. Erskine herself did my cleaning today, which is not the norm- I just lucked out. She is very gentle, skilled and informative, and it's obvious that she cares about her patients and takes time to know them. She was definitely worth the drive for me. If you're looking for a great dentist, see Dr. Erskine.
This was my first visit with Diadem Family Dental on Mon. Aug. 1. I had been in pain all weekend and I called on Mon and was able to get an appt the same day. The staff was very nice and cordial. The exam and consultation afterwards went well and I was pleased. I will definitely be back for my future dental needs.
I had my first appt with the Diadem Family Dental Facility today. It was just as helpful, warm and inviting as all of the reviews have stated. Both the Doctor and hygienist and admin staff were able to assuage my fears and graciously explained all of my options. I am grateful. Looking forward to my next appt.
I absolutely love it here. I moved to the Durham area for school and truly found a hidden gem. The secretary was so helpful, kind, and made the layout of insurances and my appointments easy to understand. Dr. Erskine did a thorough cleaning and was able to fit me into her schedule last minute for an extraction in the same week. If you're looking for people who love what they do, are personable, and treat their patients with the utmost of care, choose Diadem!
I had been going to Dr. Howell since I had teeth, so when Dr. Erskine bought the practice after he retired I was nervous at first. But Dr. Erskine is THE BEST! She actually was the one to clean my teeth my first time there. She was gentle and calm and it was really nice for someone with dental anxiety. I also really enjoyed my conversation with her (when I could speak without having hands in my mouth haha!) She is lovely and I love what she did with the office. The staff is great as well. If you're looking for a dentist in Durham, especially if you are anxious at the dentist, I can't recommend Diadem enough!!!
I just simply adore Diadem Family Dental and thus made them my new home. The warmth and friendliness is palpable upon entrance and experienced throughout the entire appointment. From the lovely and knowledgeable desk staff to the thorough and detailed explanations of the Dental Hygienist, then the gentle and skilled hands of Dr. Erskine. The office is aesthetically pleasing and calming, with the personal option of music in the examination rooms. If you are searching for a considerate, jovial, and skilled dental team look no further than Diadem Family Dental. Continued blessings upon your business and awesome team!
This is the first dental practice I have visited where the lead dentist actually took the time out to talk to me on a personal level. That let's me know that she cares about who her patients are as everyday people. It was a very nice touch to go along with the thorough dental exam. During my last appointment Dr. Natalie also took the time out to explain to me what some of the medical terms meant as they were called out to the assistant. If you're looking for an experienced, qualified and personable dentist I encourage you to make the time to visit their office.
Dr. Erskine and her team of exceptional ladies are simply amazing!! I was welcomed with open arms and great conversation. The atmosphere of the office is extremely relaxing.. plus, I didn’t have a long wait before being seen. Both the Hygienist and Doctor were extremely gentle and honest when it came to my Dental needs. Checking out and Scheduling my next appointment was so easy. Anyone that is looking for a NEW Dental Home I strongly recommend being a patient at Diadem Family Dental!!!!!
Just had my teeth cleaned and it was a totally painless experience. The exam Dr.Erskine gave a very thorough exam after the cleaning. We talked about next steps. I appreciated her honesty and her willingness to listen and offer many options.
AMAZING!!! I’ve always grown up with a severe dislike for dentist but from the time I walked in the door, I felt comfortable and cared for. Dr. Erskine was wonderful, she took her time and constantly ensured that I was comfortable and okay throughout my cleaning. She made sure I knew everything that was going on. Her whole staff made a very strong effort to get to know as much about me while I was there, which I really enjoyed. It’s personable and it’s the same thing I do at my own job. I will continue coming here as long as the amazing staff is present. Also, Crystal their dental assistant was just as amazing as Dr. Erskine. I felt like I was at home while getting my teeth cleaned. Please call them and book your next appointment with them, I promise they won’t disappoint.
