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I rolled over from when Dr. Howell was there. I received MUCH better care with him and his staff.My hygienist who had been there 10 years left after Dr. Erskine arrived. I was lied to by the office staff as to why she left.The office person told me they were short on hygienists and were "taking what they could get". That was very obvious.Dentist is smug. She and the hygienist will discuss your teeth in front of you and not tell you anything about your own teeth.Dentist has the pre-package deal that includes x-rays. I purchased it. Upon my 2nd visit included in the package, I was told that I would be denied services THAT I HAD PRE-PAID FOR unless I bought additional x-rays. Is that legal?Received my medical record. Lies are in it. Yep, I was rude when I was there. I had the worst cleaning in 40 years. My second to last cleaning I was in and out in 43 minutes which included check-in, an x-ray, a cleaning, and scheduling my next visit. Not all my teeth were even flossed. Notes say I was there an hour. Notes say I was upset because last dentist had 90 minute cleanings. A lie. No dentist has 90 minute cleanings. I mentioned the poor quality of my cleaning before I left and notes state I was extremely rude. Because it really was the worst cleaning I have ever had.Oh, if she doesn't like you, you may receive a priority mail letter that you have been dismissed from the practice for a "breakdown in patient doctor communication". Facts. Happened to another patient who wishes to remain anonymous.I would skip getting routine dental care if this was my only option.
I usually hate going to the dentist with a passion & she makes my visits much better. I also appreciate more than I can express her flexibility. I’m traveling out of town for months at a time & she was able to fit me in last minute when I came home. I also needed some fillings & even though it was 4pm, she went ahead and did them for me so I didn’t have to come back. It was well above and beyond & that’s hard to find these days.
Dr. Erskine and her staff are excellent! I had my first appointment today and will definitely be back. The travel time to Diadem was longer than I expected so I was seriously thinking about finding somewhere closer to home- until I met Dr. Erskine and her team. The entire experience was exactly what I was looking for! Great ambience in the waiting room, the check-in process was quick and I was seen right away. Dr. Erskine herself did my cleaning today, which is not the norm- I just lucked out. She is very gentle, skilled and informative, and it's obvious that she cares about her patients and takes time to know them. She was definitely worth the drive for me. If you're looking for a great dentist, see Dr. Erskine.
This was my first visit with Diadem Family Dental on Mon. Aug. 1. I had been in pain all weekend and I called on Mon and was able to get an appt the same day. The staff was very nice and cordial. The exam and consultation afterwards went well and I was pleased. I will definitely be back for my future dental needs.
I had my first appt with the Diadem Family Dental Facility today. It was just as helpful, warm and inviting as all of the reviews have stated. Both the Doctor and hygienist and admin staff were able to assuage my fears and graciously explained all of my options. I am grateful. Looking forward to my next appt.
I absolutely love it here. I moved to the Durham area for school and truly found a hidden gem. The secretary was so helpful, kind, and made the layout of insurances and my appointments easy to understand. Dr. Erskine did a thorough cleaning and was able to fit me into her schedule last minute for an extraction in the same week. If you're looking for people who love what they do, are personable, and treat their patients with the utmost of care, choose Diadem!
I had been going to Dr. Howell since I had teeth, so when Dr. Erskine bought the practice after he retired I was nervous at first. But Dr. Erskine is THE BEST! She actually was the one to clean my teeth my first time there. She was gentle and calm and it was really nice for someone with dental anxiety. I also really enjoyed my conversation with her (when I could speak without having hands in my mouth haha!) She is lovely and I love what she did with the office. The staff is great as well. If you're looking for a dentist in Durham, especially if you are anxious at the dentist, I can't recommend Diadem enough!!!
I just simply adore Diadem Family Dental and thus made them my new home. The warmth and friendliness is palpable upon entrance and experienced throughout the entire appointment. From the lovely and knowledgeable desk staff to the thorough and detailed explanations of the Dental Hygienist, then the gentle and skilled hands of Dr. Erskine. The office is aesthetically pleasing and calming, with the personal option of music in the examination rooms. If you are searching for a considerate, jovial, and skilled dental team look no further than Diadem Family Dental. Continued blessings upon your business and awesome team!
This is the first dental practice I have visited where the lead dentist actually took the time out to talk to me on a personal level. That let's me know that she cares about who her patients are as everyday people. It was a very nice touch to go along with the thorough dental exam. During my last appointment Dr. Natalie also took the time out to explain to me what some of the medical terms meant as they were called out to the assistant. If you're looking for an experienced, qualified and personable dentist I encourage you to make the time to visit their office.
Dr. Erskine and her team of exceptional ladies are simply amazing!! I was welcomed with open arms and great conversation. The atmosphere of the office is extremely relaxing.. plus, I didn’t have a long wait before being seen. Both the Hygienist and Doctor were extremely gentle and honest when it came to my Dental needs. Checking out and Scheduling my next appointment was so easy. Anyone that is looking for a NEW Dental Home I strongly recommend being a patient at Diadem Family Dental!!!!!
Just had my teeth cleaned and it was a totally painless experience. The exam Dr.Erskine gave a very thorough exam after the cleaning. We talked about next steps. I appreciated her honesty and her willingness to listen and offer many options.
AMAZING!!! I’ve always grown up with a severe dislike for dentist but from the time I walked in the door, I felt comfortable and cared for. Dr. Erskine was wonderful, she took her time and constantly ensured that I was comfortable and okay throughout my cleaning. She made sure I knew everything that was going on. Her whole staff made a very strong effort to get to know as much about me while I was there, which I really enjoyed. It’s personable and it’s the same thing I do at my own job. I will continue coming here as long as the amazing staff is present. Also, Crystal their dental assistant was just as amazing as Dr. Erskine. I felt like I was at home while getting my teeth cleaned. Please call them and book your next appointment with them, I promise they won’t disappoint.
